Refund policy.

Personalised items cannot be returned

Every printed or embroidered item is produced to your specification and approved artwork. Under EU consumer law — Article 16(c) of the Consumer Rights Directive 2011/83/EU, as transposed into Maltese law — the 14-day right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised. Once personalised, these items have no resale value, so we cannot accept returns, exchanges or change-of-mind cancellations.

Please double-check sizes, quantities, colours and artwork before approving your proof. Orders can be amended or cancelled free of charge at any point before you approve the digital proof; after approval, production begins and the order becomes non-returnable.

Your statutory rights are unaffected

This exclusion does not affect your legal rights where goods are faulty, damaged or not as described. If your order arrives damaged, defective or doesn't match the approved proof, contact us within 7 days of delivery with photos. We'll reprint the affected items or issue a refund for them — your choice — at no cost to you.

Blank (unpersonalised) stock

Items supplied plain, with no print or embroidery, are not personalised and can be returned within 14 days if unused and in original condition and packaging. Return shipping for change-of-mind returns is the customer's responsibility.

Questions

Unsure whether your order counts as personalised? Ask us before approving — we'll tell you straight.